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If the survey is still not loading, please try the steps below:
1. Refresh the page
Please try to either restart the survey, or click the refresh button on your browser. In most cases, this will load the question properly and will allow you to complete the survey.
2. Update your browser or change your browser
Old versions of browsers, especially Internet Explorer might not be supported anymore and require an update. If you have one installed we would also recommend to try another browser (i.e. Firefox or Google Chrome) to access the survey to see if that makes a difference.
3. Ensure Adobe Flash is installed or up to date and working
This survey might rely on Adobe Flash to display some questions. To ensure your browser is working correctly with Flash, go to the link below and follow the instructions on the page: http://www.adobe.com/software/flash/about
Please also make sure Flash is properly activated. You can find instructions for multiple browsers here: http://helpx.adobe.com/flash-player.html
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In addition to Flash this survey might also rely on JavaScript to be running correctly. Please make sure it is activated and running. Go to the link below and follow the instructions on the page: http://www.enable-javascript.com/
5. Clear your temporary internet files
Sometimes parts of a website are stored in your computer memory, and may conflict with new updates on the website. Clearing the temporary internet files may allow the new content to display properly. Please follow the link below for instructions on how to perform this action for your browser: htt p://www.wikihow.com/Clear-Your-Browser’s-Cache